“I love Zipcar, because I spend about as much on it a year as I used to spend on parking tickets alone in SF. The app can be a handy extension to the Zipcar service, but it has some definite quirks too.
First of all the magical-car-management-satellite-in-the-sky is slow. Very slow. Without a good shot at the sky, punishingly slow. If you're counting on using the app to get into the car, you'd better bust out your card instead. It's a neat idea, but it just doesn't work that well in practice.
The second thing is more of an iPhone in San Francisco problem - the app's error handing on network hiccups is pretty iffy. And AT&T in SF is nothing but network hiccups occasionally punctuated by service. A few days ago, I was needing a car real fast. I was, quite literally, standing there looking at the car. I saw there was not a reservation on the car in the app. I tried to begin booking. AT&T went south. I fought. I wailed. I gnashed my teeth. And then the person who succeeded in reserving the car from home walked up a minute later and drove away. And I got to take cabs the rest of the day.
Was that the app's fault? Not really, but at some point it wouldn't hurt to add error checking that says, "Hey, it looks like you're trying to spend money with us, but you're having a problem. Touch here and we'll connect you with an operator to complete your order."
The same is true of the find-a-car map. It would be great if it would take the times you want a car for and zoom out till it found the closest available car. I don't really care that every car in this lot is booked in the next hour. Maps that mock me and put little grey pushpins in that tell me, "You're in a wasteland of no mobility. Throw yourself onto Muni tracks and hope one of those shows up," aren't as helpful as getting the info I do need.
Would I recommend the app? Sure. It's your only choice. It's better than trying to use the Zipcar site on the iPhone browser. But it could be better. It's not in a state where you can count on it in a pinch.”
“Ah, the Zipcar. Let me tell my story. It was a dark and stormy night when I added this free app. A few short weeks later, it was a dark and stormy night when I reviewed it.
I can't say too much about this app; everyone loves Zipcar, but it's not available across the country yet. No chance to test it out yet!”
“Love this app. Makes the whole ZIPCAR experience a lot easier from booking to beeping the car so you remember which one you signed out. ”
“the perfect companion for zipcar users, it makes the experience so much easier - easily locate, reserved, unlock, and track your zipcar.”
“On my iPhone 4 I could barely get the app to work. I'm really surprised I didn't just give up on it. Once I got it working though, it did what I expected. One last piece of disappointment though is that I couldn't use the iPhone app to open the car the first time and that I needed my ZipCard. That honestly, made me really angry, and made my first ZipCar experience less than enjoyable, but luckily it ended up working out later and I was in a good mood.”
“Works... As advertised!”
“If you use Zipcar, get this.”
“I love Zipcar. There is almost no other "physical" product with that made use of the internet and made their product into such a great experience. Perhaps a bit expensive sometimes. ”
“Great app, used it for moving my bed this weekend.”
“I would LOVE to try this one day!!”
“I got this for my sister whos a member and doesnt had a phone or iPad that she can use it on.. So i use it for her since 99% im with her when she rents the cars.. Zipcar ROCKS!”
“I love that I can be on the go and not be tethered to my computer to check out a car. I think the Zipcar app is excellent, I've used it so many times.
Great interface, too.”
“reminder I should use this more often”
“I liked the old app better”
“I like the app, and the idea. I live in Canada, so unless I'm visiting Vancouver or Toronto there are no cars near me, but the system works for highly populated areas. ”
“i wasnt in a zipcar region but nice concept”
“I would recommend Zipcar service for sure, the app is as good as you can get. For the first little while it always thought it was the previous day when making a reservation. now it is pretty good”
“This app has some bugs but it's killer feature is being able to remotely unlock the doors of a zipcar with your iPhone. It's like magic. Also honking the horn remotely to find the car in the lot is pretty handy/fun.”